Terms of Use

1. The service

Roam eSIM sells prepaid mobile data plans delivered as eSIMs. The eSIMs are issued by our eSIM provider and run on its partner mobile networks in each covered country or region. Unless a plan says otherwise, plans are data only and do not include a phone number, calls or SMS.

2. Your account

• You must be at least 16 years old and able to enter into a binding contract.
• You are responsible for activity on your account and for keeping your Google account secure.
• Give us accurate information and do not create accounts to abuse promotions.

3. Device compatibility

It is your responsibility to make sure your device supports eSIM and is not carrier-locked before you buy. We cannot refund a plan because the device is incompatible or locked.

4. Prices and payment

• Prices are in US dollars. Taxes may apply depending on where you are.
• You can pay by card (processed by Dodo Payments), by crypto (processed by Cryptomus) or with store credit. Any card or crypto fee is shown before you pay.
• Unpaid checkouts expire automatically (about 30 minutes for card and 2 hours for crypto). Store credit held for an expired or cancelled checkout is returned to you.
• If a crypto payment arrives too late, or for less than the amount due, we add the amount received to your store credit instead of issuing the eSIM.
• Prices may change at any time. The price shown when you pay is the one that applies to your order.

5. Delivery and installation

After payment your eSIM appears in My eSIMs with a QR code and manual installation details. The validity period, data allowance and coverage are those shown on the plan. Most eSIMs can be installed only once: if you delete the eSIM from your device, it may not be possible to reinstall it.

6. Refunds

• If we cannot issue your eSIM, the full amount you paid, fees included, is automatically returned as store credit.
• Once an eSIM has been issued, it is non-refundable, except where it does not work because of a fault on our or the network's side and the problem cannot be fixed, or where the law requires a refund. Contact [email protected] within 14 days of purchase with your order details.
• Unused data, or days left at the end of the validity period, are not refundable.
• If a payment is refunded or reversed through the payment provider (including a chargeback), the related eSIM is cancelled and any store credit issued for that payment is removed.

7. Store credit and promo codes

Store credit and promo codes can only be used to buy plans in Roam eSIM. They have no cash value and cannot be withdrawn, transferred or exchanged. Promo codes may have an expiry date and a limit on how often they can be used. Any remaining credit is lost if you delete your account.

8. Coverage and network quality

Coverage, speed and availability depend on the local mobile networks and are not guaranteed. Network operators may apply fair use limits, change speeds or have outages. We are not responsible for interruptions caused by networks, your device or your location.

9. Acceptable use

You agree not to:

• use the service for anything illegal, fraudulent or harmful;
• resell eSIMs or plans without our written permission;
• abuse promo codes, payments or refunds, or interfere with the service or its security.

We may suspend or block accounts and cancel eSIMs that break these terms.

10. Deleting your account

You can delete your account in Settings at any time. After deletion you lose access to your eSIM details, order history and remaining store credit. How we handle your data is described in our Privacy Policy.

11. Disclaimer and limitation of liability

The service is provided "as is" and "as available". To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, lost data or extra roaming charges from your home carrier. Our total liability for any claim is limited to the amount you paid for the plan concerned. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change, you accept the new terms. Orders already paid stay under the terms in force when you paid.

13. Contact

Questions about these terms? Email [email protected].