This policy explains what information Roam eSIM ("we", "us") collects when you use our website and mobile apps, how we use it and the choices you have.
1. Information we collect
Account information. When you sign in with Google we receive your Google account ID, name, email address and profile photo. When you use our mobile app without signing in, we create an account linked to an identifier generated for your device.
Purchases. The plans you buy, order and payment status, amounts, the payment method you chose (card, crypto or store credit), promo codes you redeem and your store credit balance and history.
eSIM information. For each eSIM: its ICCID, activation code and QR code, status, data allowance, data used and expiry date. We periodically fetch usage from our eSIM provider to show it to you.
Device and technical information. Platform (web, iOS or Android), device type and model, operating system and app version, country code, IP address, browser user agent and, in the mobile app, a push notification identifier. Our servers also keep request logs.
Preferences and support. Language and notification settings, and anything you send us when you contact support.
We do not receive or store your full card number or crypto wallet keys. Payments are entered on the pages of our payment providers.
2. How we use your information
- To create and secure your account and keep you signed in.
- To issue your eSIM, show its installation details and report its data usage.
- To process payments, cancel unpaid checkouts, and return money as store credit when an order fails.
- To email you service notices, such as a one-time alert when an eSIM is running low on data (you can turn these emails off by writing to us).
- To prevent fraud and abuse, including rate limiting and blocking misuse.
- To answer support requests and to meet our legal, tax and accounting obligations.
3. Who we share it with
We do not sell your personal information or use it for third-party advertising. We share only what each service needs:
- eSIM provider (currently Roamify) and its partner mobile networks, to issue and run your eSIM. They receive the plan you ordered and eSIM identifiers, not your name or email.
- Payment providers: Dodo Payments for card payments (it receives your email and the details you enter at checkout) and Cryptomus for crypto payments.
- Google, to sign you in.
- Infrastructure providers that host our servers and database and deliver our emails.
- Authorities, when required by law, or to protect our rights and the safety of our users.
Each of these companies handles your data under its own privacy policy.
4. Cookies and browser storage
The website stores your sign-in token and the ID of an order you are paying for in your browser's local storage, so you stay signed in and can return from checkout. We do not use advertising or analytics cookies. Google sign-in and our payment providers may set their own cookies on their pages.
5. How long we keep it
We keep your account information while your account is active. When you delete your account, it is deactivated and your sign-in identifiers are detached, so you can no longer access it. We keep order, payment and transaction records for as long as needed for accounting, tax, fraud prevention and dispute handling. To ask us to erase the remaining profile details, write to [email protected].
6. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict how we use it. You can delete your account in Settings at any time. For any other request, email [email protected]. We will reply within 30 days. You may also complain to your local data protection authority.
7. Security
We use encrypted connections (HTTPS), signed access tokens and restricted database access to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.
8. International transfers
Our service providers may process your information in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses.
9. Children
Roam eSIM is not intended for children under 16, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
10. Changes to this policy
We may update this policy. We will change the date at the top and, for significant changes, let you know in the app or by email.
11. Contact
Questions about privacy? Email [email protected].